FAQs – Get Your Questions Answered Here!

DO I NEED TO HAVE EXPERIENCE SNORKELING?

The Hawai’i health department advises that “you need to be comfortable in the water and able to swim without the aid of any equipment”. You should be comfortable floating on your stomach. We have flotation devices, wetsuits, swimming noodles, and boogie boards available to make floating for long periods of time easier for our guests.

DO I NEED TO BRING MY OWN SNORKELING GEAR?

Nope! All of our trips include all necessary snorkeling gear.

ARE MEALS INCLUDED?

Absolutely. The morning trips offer our enormously popular deli-style lunch with pasta salad, juices, soft drinks, coffee, tea, and water. Our afternoon tours offer the same delicious deli-style lunch and pasta salad and drinks. Guests are also welcome to bring whatever they would prefer to eat. We offer gluten-free and vegetarian options on all tours. Please make your selection while booking your tour.

ARE KIDS REALLY FREE?

Hawai’i charges a $1 ocean stewardship fee to all passengers, including kids. Kids 3 and under require a ticket, but we do not charge anything other than the $1 ocean stewardship fee.

DO YOU OFFER TRANSPORTATION?

We do not offer transportation but there are plenty of options on Maui, no matter where you are staying.

IS THERE SHADE ON YOUR BOAT?

Yes. The Lani Kai II has a variety of places for you to get out of the sun. Our mid-sized boat allows everyone a comfortable trip.

DO YOU PROVIDE TOWELS?

We do not provide towels. Please bring your own.

IS SNORKELING SAFE FOR KIDS AND SENIORS?

CAN WE USE A FULL-FACE SNORKELING MASK?

No. We do not allow full-face masks on the Lani Kai II. But, we do provide all of your snorkeling equipment at no additional cost.

ARE THERE VEGETARIAN OPTIONS?

Yes. Our meals offer a variety of vegetarian options. We can also accommodate a variety of diet specifications restrictions. Just call us at (808) 244-1979 with specific requests and we’ll do our best to help you.

WHAT IS THE ALCOHOL POLICY?

At the request of our guests, we are BYOB and guests are permitted to bring what they choose to drink. Please do not bring any glass on the tour and DO NOT consume alcohol before any water activities on the Lani Kai II.

IS IT SAFE?

IS THERE PARKING AT THE HARBOR?

Yes. There are parking spots throughout Ma’alaea Harbor by a 3rd party management company. You can park wherever you choose, but we suggest getting to the harbor early so that you can get a spot right next to our boat at slip #64. You can scan a QR code to pay from your phone.

WHAT TIME DO WE CHECK-IN AT THE BOAT?

Check-in for the Morning trip is 6:30AM and the Afternoon trip check-in is 12:30. Please note that, like airlines, our check-in ceases 10 minutes prior to the scheduled tour start time. Once passengers are boarded and safety announcements have been made, we can no longer accept additional passengers…even the boat is still at the slip. These are regulations that we cannot circumvent, no matter how badly we would like to allow people aboard. Please allow yourself plenty of time for the commute. Depending on the season, Maui can become very crowded with delayed roads. Allow plenty of time to comfortably park and get over to the Lani Kai II

WHAT IS YOUR CANCELLATION POLICY?

If you need to cancel or reschedule your snorkeling trip, please contact us at least 24 hours before your scheduled trip. There are no refunds if you cancel within 24 hours of the start of your trip.

HOW DO I GET TO THE BOAT?

The harbor is located at 101 Maalaea Rd, Maalaea, Maui, Hawaii. We are located just off of Highway 30. Please note that the docks/slips are NOT in numerical order and that the retail side of the harbor has odd-numbered slips and the ocean side of the harbor has even-numbered slips! Our slip (dock) is #64 and is located at the end of the harbor on the ocean side. See our Contact Us page for our map. You can also call us at (808) 244-1979.

WHAT ARE YOUR HOURS FOR CUSTOMER SERVICE?

Our business hours are 8:00 AM to 6:00 PM (Hawai’i time) 7 days per week.

DO YOU OFFER KIDS SIZES?

Yes. We provide all necessary snorkeling equipment for all ages and sizes at no additional cost.

DO YOU OFFER SNUBA?

We discontinued our SNUBA program. Once aboard the Lani Kai II, you will notice a much smoother touring experience without the clutter that can be common with SNUBA tours. Our guests love the new experience!

IS THERE A KAMA'AINA RATE?

You must have a Hawai’i state ID or school ID to qualify for the rate. Please contact us to discuss your Kama’aina discount. You can call us (808) 244-1979 or email us at [email protected]

DO AFTERNOON TOURS GO TO MOLOKINI?

Afternoon tours do not go to Molokini unless weather conditions permit. However, we do not deploy our waterslide at the Molokini Crater because we are voluntarily reducing the amount of noise we generate while snorkeling at the Molokini Crater.

Not finding it? Email us at [email protected] or contact us at (808) 244-1979.