FAQs – Get Your Questions Answered Here!
DO I NEED TO HAVE EXPERIENCE SNORKELING?
DO I NEED TO BRING MY OWN SNORKELING GEAR?
ARE MEALS INCLUDED?
ARE KIDS REALLY FREE?
DO YOU OFFER TRANSPORTATION?
We do not offer transportation but there are plenty of options on Maui, no matter where you are staying.
IS THERE SHADE ON YOUR BOAT?
Yes. The Lani Kai II has a variety of places for you to get out of the sun. Our mid-sized boat allows everyone a comfortable trip.
DO YOU PROVIDE TOWELS?
Sorry, not at this time! We expect to have towels for purchase in the very near future.
IS SNORKELING SAFE FOR KIDS AND SENIORS?
Yes. Our crew goes to great lengths to ensure that everyone is comfortable and safe before entering the water. Our dive locations are selected for their beauty but also their safety.
CAN WE USE A FULL-FACE SNORKELING MASK?
No. We do not allow full-face masks on the Lani Kai II. But, we do provide all of your snorkeling equipment at no additional cost.
ARE THERE VEGETARIAN OPTIONS?
WHAT IS THE ALCOHOL POLICY?
At the request of our guests, we are BYOB and guests are permitted to bring what they choose to drink. Please do not bring any glass on the tour and DO NOT consume alcohol before any water activities on the Lani Kai II.
IS IT SAFE?
Yes. Our crew has decades of combined experience and we go to great lengths to ensure that we treat all of our passengers with the ultimate amount of care.
ARE MORNING TRIPS & AFTERNOON TRIPS DIFFERENT?
Morning trips are 5 hours with two meals included and the Afternoon trips are 3 hours with one meal included. Also, the Morning snorkeling trips usually go to the Molokini Crater and Turtle Town. Afternoon trips normally travel to Molokini Crater. The exact location of EVERY tour will depend on weather and water conditions. We CANNOT guarantee any location, but the Captain will advise before each tour.
IS THERE PARKING AT THE HARBOR?
WHAT TIME DO WE CHECK-IN AT THE BOAT?
WHAT IS YOUR CANCELLATION POLICY?
If you need to cancel or reschedule your snorkeling trip, please contact us at least 24 hours before your scheduled trip. There are no refunds if you cancel within 24 hours of the start of your trip.
HOW DO I GET TO THE BOAT?
The harbor is located at 101 Maalaea Rd, Maalaea, Maui, Hawaii. We are located just off of Highway 30. Please note that the docks/slips are NOT in numerical order and that the retail side of the harbor has odd-numbered slips and the ocean side of the harbor has even-numbered slips! Our slip (dock) is #64 and is located at the end of the harbor on the ocean side. See our Contact Us page for our map. You can also call us at (808) 244-1979.
WHAT ARE YOUR HOURS FOR CUSTOMER SERVICE?
Our business hours are 6:30 AM to 6:00 PM (Hawaii time) 7 days per week.
DO YOU OFFER KIDS SIZES?
Yes. We provide all necessary snorkeling equipment for all ages and sizes at no additional cost.
DO YOU OFFER SNUBA?
IS THERE A KAMA'AINA RATE?
DO AFTERNOON TOURS GO TO MOLOKINI?
Afternoon tours usually go to Molokini if weather conditions permit.