{"id":166,"date":"2023-04-28T08:23:49","date_gmt":"2023-04-28T18:23:49","guid":{"rendered":"https:\/\/maui.veridiandev.site\/?page_id=166"},"modified":"2025-04-27T03:35:59","modified_gmt":"2025-04-27T13:35:59","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/mauisnorkeling.com\/es\/faqs\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; header_2_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>FAQs &#8211; Get Your Questions Answered Here!<\/h2>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/mauisnorkeling.com\/wp-content\/uploads\/2023\/04\/lil-wave.png&#8221; alt=&#8221;Maui Snorkeling&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#39ce94&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; icon_color=&#8221;#39ce94&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;50px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;|800|||||||&#8221; toggle_font_size=&#8221;0.9em&#8221; closed_toggle_font=&#8221;|800|||||||&#8221; closed_toggle_font_size=&#8221;0.75em&#8221; hover_enabled=&#8221;0&#8243; custom_css_toggle=&#8221;margin-bottom: 10px !important;&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;display: none; &#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;DO I NEED TO HAVE EXPERIENCE SNORKELING?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>The Hawai&#8217;i health department advises that &#8220;you need to be comfortable in the water and able to swim without the aid of any equipment&#8221;.  You should be comfortable floating on your stomach.  We have flotation devices, wetsuits, swimming noodles, and boogie boards available to make floating for long periods of time easier for our guests.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;DO I NEED TO BRING MY OWN SNORKELING GEAR?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Nope! All of our trips include all  necessary snorkeling gear. [\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;ARE MEALS INCLUDED?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Absolutely. The morning trips offer our enormously popular deli-style lunch with pasta salad, juices, soft drinks, coffee, tea, and water. Our afternoon tours offer the same delicious deli-style lunch and pasta salad and drinks. Guests are also welcome to bring whatever they would prefer to eat. We offer gluten-free and vegetarian options on all tours. Please make your selection while booking your tour.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;ARE KIDS REALLY FREE?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Hawai&#8217;i charges a $1 ocean stewardship fee to all passengers, including kids.  Kids 3 and under require a ticket, but we do not charge anything other than the $1 ocean stewardship fee.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;DO YOU OFFER TRANSPORTATION?&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>We do not offer transportation but there are plenty of options on Maui, no matter where you are staying.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;IS THERE SHADE ON YOUR BOAT?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes. The Lani Kai II has a variety of places for you to get out of the sun. Our mid-sized boat allows everyone a comfortable trip.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;DO YOU PROVIDE TOWELS?&#8221; _builder_version=&#8221;4.26.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]We do not provide towels. Please bring your own.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;IS SNORKELING SAFE FOR KIDS AND SENIORS?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]The Hawai&#8217;i health department advises that &#8220;you need to be comfortable in the water and able to swim without the aid of any equipment&#8221;.  You should be comfortable floating on your stomach.  We have flotation devices, wetsuits, swimming noodles, and boogie boards available to make floating for long periods of time easier for our guests.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;CAN WE USE A FULL-FACE SNORKELING MASK?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>No. We do not allow <strong><a href=\"https:\/\/mauisnorkeling.com\/can-we-use-a-full-face-snorkeling-mask\/\">full-face masks<\/a><\/strong> on the Lani Kai II. But, we do provide all of your snorkeling equipment at no additional cost.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;ARE THERE VEGETARIAN OPTIONS?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Yes. Our meals offer a variety of vegetarian options. We can also accommodate a variety of diet specifications restrictions. Just call us at (808) 244-1979 with specific requests and we\u2019ll do our best to help you.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;WHAT IS THE ALCOHOL POLICY?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>At the request of our guests, we are BYOB and guests are permitted to bring what they choose to drink. Please do not bring any glass on the tour and\u00a0<\/span><strong>DO NOT<\/strong><span>\u00a0consume alcohol before any water activities on the Lani Kai II.<\/span><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#39ce94&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; icon_color=&#8221;#39ce94&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;50px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;|800|||||||&#8221; toggle_font_size=&#8221;0.9em&#8221; closed_toggle_font=&#8221;|800|||||||&#8221; closed_toggle_font_size=&#8221;0.75em&#8221; hover_enabled=&#8221;0&#8243; custom_css_toggle=&#8221;margin-bottom: 10px !important;&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;display: none; &#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;IS IT SAFE?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]The Hawai&#8217;i health department advises that &#8220;you need to be comfortable in the water and able to swim without the aid of any equipment&#8221;.  You should be comfortable floating on your stomach.  We have flotation devices, wetsuits, swimming noodles, and boogie boards available to make floating for long periods of time easier for our guests.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;IS THERE PARKING AT THE HARBOR?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Yes. There are parking spots throughout Ma\u2019alaea Harbor by a 3rd party management company. You can park wherever you choose, but we suggest getting to the harbor early so that you can get a spot right next to our boat at slip #64. You can scan a QR code to pay from your phone. [\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;WHAT TIME DO WE CHECK-IN AT THE BOAT?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Check-in for the Morning trip is 6:30AM and the Afternoon trip check-in is 12:30. Please note that, like airlines, our check-in ceases 10 minutes prior to the scheduled tour start time. Once passengers are boarded and safety announcements have been made, we can no longer accept additional passengers\u2026even the boat is still at the slip. These are regulations that we cannot circumvent, no matter how badly we would like to allow people aboard. Please allow yourself plenty of time for the commute. Depending on the season, Maui can become very crowded with delayed roads. Allow plenty of time to comfortably park and get over to the Lani Kai II[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;WHAT IS YOUR CANCELLATION POLICY?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>If you need to cancel or reschedule your snorkeling trip, please contact us at least 24 hours before your scheduled trip. There are no refunds if you cancel within 24 hours of the start of your trip. <\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;HOW DO I GET TO THE BOAT?&#8221; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The harbor is located at <a href=\"https:\/\/www.google.com\/maps\/dir\/41.7529856,-83.5682304\/Maui+Snorkeling+Lani+Kai\/@23.3069397,-164.8581114,3z\/data=!3m1!4b1!4m9!4m8!1m1!4e1!1m5!1m1!1s0x7954d13a074558dd:0x236dd99569672567!2m2!1d-156.5121481!2d20.7903721?entry=ttu\" target=\"_blank\" rel=\"noopener\">101 Maalaea Rd, Maalaea, Maui, Hawaii.<\/a> We are located just off of Highway 30. Please note that the docks\/slips are NOT in numerical order and that the retail side of the harbor has odd-numbered slips and the ocean side of the harbor has even-numbered slips! Our slip (dock) is #64 and is located at the end of the harbor on the ocean side. See our Contact Us page for our map. You can also call us at (808) 244-1979.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;WHAT ARE YOUR HOURS FOR CUSTOMER SERVICE?&#8221; _builder_version=&#8221;4.26.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Our business hours are 8:00 AM to 6:00 PM (Hawai&#8217;i time) 7 days per week.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;DO YOU OFFER KIDS SIZES?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Yes. We provide all necessary snorkeling equipment for all ages and sizes at no additional cost.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;DO YOU OFFER SNUBA?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]We discontinued our SNUBA program. Once aboard the Lani Kai II, you will notice a much smoother touring experience without the clutter that can be common with SNUBA tours. Our guests love the new experience![\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;IS THERE A KAMA&#8217;AINA RATE?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]You must have a Hawai&#8217;i state ID or school ID to qualify for the rate.  Please contact us to discuss your Kama\u2019aina discount. You can call us (808) 244-1979 or email us at info@mauisnorkeling.com[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;DO AFTERNOON TOURS GO TO MOLOKINI?&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Afternoon tours do not go to Molokini unless weather conditions permit.\u00a0 However, we do not deploy our waterslide at the Molokini Crater because we are voluntarily reducing the amount of noise we generate while snorkeling at the Molokini Crater.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Not finding it? Email us at <a href=\"mailto:info@mauisnorkeling.com\">info@mauisnorkeling.com<\/a> or contact us at (808) 244-1979.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/mauisnorkeling.com\/wp-content\/uploads\/2024\/03\/Maui-Snorkeling-boat-1.jpg&#8221; alt=&#8221;Maui Snorkeling Boat&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/mauisnorkeling.com\/wp-content\/uploads\/2024\/03\/Maui-Snorkeling-boat-2.jpg&#8221; alt=&#8221;Maui Snorkeling Aerial&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQs &#8211; Get Your Questions Answered Here!The Hawai&#8217;i health department advises that &#8220;you need to be comfortable in the water and able to swim without the aid of any equipment&#8221;. You should be comfortable floating on your stomach. We have flotation devices, wetsuits, swimming noodles, and boogie boards available to make floating for long periods [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-166","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mauisnorkeling.com\/es\/wp-json\/wp\/v2\/pages\/166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mauisnorkeling.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mauisnorkeling.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mauisnorkeling.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mauisnorkeling.com\/es\/wp-json\/wp\/v2\/comments?post=166"}],"version-history":[{"count":0,"href":"https:\/\/mauisnorkeling.com\/es\/wp-json\/wp\/v2\/pages\/166\/revisions"}],"wp:attachment":[{"href":"https:\/\/mauisnorkeling.com\/es\/wp-json\/wp\/v2\/media?parent=166"}],"curies":[{"name":"gracias","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}