What if I want to cancel or change my reservation?
We have a 24 hour cancellation policy. If you cancel more than 24 hours before the trip leaves we will refund your credit card. To cancel your adventure or change the date, please call us at 808-244-1979 or toll free 888-983-8080.
How do you know about my reservation?
If you make your reservation on our website your reservation is scheduled automatically in our system. The Captain will have your name and info on his manifest. Simply give your name at the dockside check in.
Can I pay cash?
Yes, but this only works by phone. Call 808-244-1979 or toll free 888-983-8080 and tell us that you would like to pay cash. To book your reservation we will need to hold your credit card number. Then you can pay cash at check in, or if you change your mind, by credit card.
What should I bring?
Your towel, sunglasses, sunscreen, hat, a light cover-up and your credit card, or cash, for tips and things you might wish to buy. Your valuables are safe on the boat. We’ve never had an on-board theft. Don’t leave valuables in your car.
What about wheelchairs and disabilities?
We do our best to accommodate everyone regardless of disability. If you have a specific need, please call us or make a note in “Special Information” on your reservation form. The Lani Kai is NOT wheelchair accessible.
I’m a vegetarian, vegan or I need another diet.
Vegetarians like our buffet. There are lots of vegetables, fruits and cheeses. If you need a different special diet, please let us know. Make a note in “Special Information” on your reservation form, or, to be really sure, call 808-244-1979. For special diets our caterer needs at least two days notice.
What if the weather gets bad?
The Captain makes the decision. If it’s safe, the boat goes. Maui weather changes fast; it can be windy, rainy and stormy all night and beautiful the next morning. Sometimes we make the decision the morning of the trip. If the Captain decides to cancel the trip you will be called, and you can reschedule or get a refund.
How much snorkeling time do we have?
On the morning trip three hours. In the afternoon it depends on the snorkeling location. Coral Gardens is two hours of snorkeling time, Molokini about one hour. When we slow to watch whales it’s a bit less.
Or call toll-free, 24/7: 888-983-8080